LISA MCGRAHAM
anngelik@anngelik.com
Contact Me
QUALIFICATIONS SUMMARY
Highly creative and personable Website Designer & Search Engine Optimization Specialist with over ten years of experience working with the public in patient registration, marketing, design, sales processing, and food service operations within the medical, design and restaurant industries. I have an extensive experience in web design, search engine optimization, internet marketing, and customer service. I possess exceptional collaborative and interpersonal skills and I am a dynamic team player with well-developed verbal communication abilities.
Experienced in designing, updating, maintaining, optimizing and advertising personal and business websites along with linked social networking sites including: Facebook, MySpace, Twitter, YouTube, and Blogs
Proficient with Adobe CS3, CS4, CS5 products (including Adobe Photoshop, Dreamweaver, Flash, Fireworks, Illustrator, and After Effects®).
Ability to type 65 wpm
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, and Microsoft Outlook®).
Experienced in organizing, working with, and gathering advertizing for a large charity convention in the Portland area for Doernbecher Children’s Hospital
Over 10 years of customer service
Talent for identifying customer needs with understanding and compassion.
Ability to work under stress and pressure in a fast paced environment and implement direction well.
Extremely artistic in the graphic and drawing field.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased, repeat and referral business.
Excellent interpersonal and communication skills, great when working with varied disciplines and personalities.
Skills Summary
5 years experience visual web design
5 years experience hand coding CSS and creating visual designs in Photoshop
2 years experience working with content management systems and fundamental experience with JavaScript, jQuery, Adobe Flash, Photoshop & WordPress
2 years experience search engine optimization (SEO
3 years experience using HTML coding
2 years experience analyzing web analytics reports to track results, opportunities and performing A/B split testing to improve expected results
Work Experience
Web Designer & SEO Manager, JustUs Advertising
June 2010 – Sept 2011, Vancouver, WA
I have been working as principal, senior webmaster, internet marketing specialist and search engine optimization (SEO) expert for JustUs Advertising. I’ve worked with a number of different clients designing their corporate identity and developing and promoting their online presence through internet marketing and search engine optimization.
• Advertising Assistant
• Project Manager
• Billing & Receiving
• Conducted internet marketing research for program promotion, enhancement and ROI
• Responsible for the redesign of JustUs Advertising Company websites (6 in total)
• Responsible for assessing and re-structuring the internet marketing and web design division
• Design/code effective web sites for businesses, directly impacting their bottom line. Examples upon request.
• Develop both static and content management system-based web sites
• Optimize web sites using ethical SEO practices to increase the visibility of websites in the search engines
• Track usage, trends and conversions via web analytic software
• Manage social media marketing activities to produce leads and brand awareness
• Consulted on search best practices to improve organic search relevancy
• Remained current with web best practices in information design, usability and online experience
Owner, Web & Graphics Designer, Anngelik Designs
September 2007 – Present, Vancouver, WA
• Designed sale brochures and other presentation materials.
• Designed and developed websites for various clients. Examples upon request.
• Developed company identity and logo. Created business cards and presentation materials.
• Responsible for new business development, corresponded with clients and managed projects.
• Responsible for company identity, website content and promotion.
• Optimize websites using ethical SEO practices to increase the visibility of websites in the search engines
Food Service Worker, Preston’s – Vancouver, WA
2007 to 2010
Food Service Worker for a very small high standard deli and catering business.
PEACEHEALTH ST JOHN HOSPITAL – Longview, WA
2001 – 2007
Food Service Worker (2002 to 2007)
Served as a Food Service Worker delivering room service for patients and serving in the cafeteria of a hospital consisting of 2,500 employees plus patients and families.
Patient Access Representative (2001 to 2002)
Served as Patient Access Representative for Peacehealth Medical Group admitting patients, scheduling for future appointments, collecting current medical and insurance information using EMR.
• Greeting and admitting 150-250 patients daily in a doctor’s clinic environment
• Obtaining current patient insurance and medical information
• Keeping current with managed care and other insurance changes
• Scheduling urgent and future doctor visits
• Managing/Routing multi-line phones
• Coordinating financial counseling
• Charge entry/order entry of scheduled appointments
• Responsible for collection of co-pays/completion of receipts
• Accurate medical record compilation
SIGNMASTERS – Longview, WA
2000 to 2002
SIGN DESIGNER / SALES & MARKETING REPRESENTATIVE
Sign Designer working with Omega software, Photoshop, and illustrator to create logos, decals and signage for local businesses.
• Sign Designer
• Computer Tech – networking current system to enhance productivity with other designers
• Sales and Marketing Representative
• Greeting customers
• Informing customers of custom signage products
• Generating company logo
• Testing new software and training other co-workers to implement software correctly
• Supervised Sign Quality
• Implementing and organizing client project files electronically, resulting in streamlined operations.
• Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.
Education and Training
High School Diploma, 1999 • COLUMBIA HEIGHTS ACADEMY – Longview, Washington
References – On Request